Centerra Group LLC.

Security Operations Center

US-MN-Plymouth
Job ID
2017-4792
Category
Professional Services - Unarmed Security Officers
Type
REG

Overview

The CSO is responsible for processing fire/mechanical/intrusion alarms and systems, to include basic programming of each system, performing basic clerical duties to include data entry and filing. CSO will provide outstanding customer service & satisfaction by handling customer inquiries and concerns regarding security incidents, alarms, site & personnel changes, system & equipment problems and other questions/notifications regarding service provided by the SOC through various forms of communications. CSO shall adhere to all Post Order standards and follow policies and procedures set by Centerra Group, LLC. and the client. CSO shall follow up with information and research regarding client projects, events and requested services accurately and in a timely manner. SOC is a 24-hour/365 day a year operation with a minimum of two CSO’s working each shift on a rotation basis.

EOE Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity. Centerra is an
Equal Opportunity/Affirmative Action Employer
and a Drug-Free Workplace

Responsibilities

• Successful completion of New Hire and CSO training programs.
• Successful completion of mandatory OJT, and UL monthly training requirements.
• Monitor and maintains the LENEL card access, SBN, Camera, Intrusion, and Panic alarm systems while responding accordingly and professionally in a timely manner.
• Perform system checks on equipment & software applications, recognize and correct minor problems, and accurately report concerns and problems with equipment to customers, business partners, vendors, Client Security personnel and/or SOC management.
• Record pertinent information from site/field personnel and enter accurately into reports and in a timely manner notify the appropriate personnel.
• Solicit pertinent information from potentially emotional callers and relay complex facts & details accurately and concisely to the appropriate personnel.
• Prepare, complete and process necessary reports to include CSO Stats, Work Orders, Daily Activity, Incident and Condition Reports.
• Monitor and maintain all forms of communication. Phones, Cell phones, hand held radios, pagers, fax machine and/or personal contact with customer while responding accordingly and professionally in a timely manner.
• Act as liaison between various law enforcement and government entities.
• Act as after hours Supervisor for all field Security Officers in the absence of other management.
• Assist the LEAD CSO with required shift coverage to meet daily contractual requirements and activity.
• Perform other duties as assigned by the client and/or management personnel.

Qualifications

QUALIFICATIONS:
• High School education or equivalent. 2 year degree or higher preferred.
• Minimum of 2 years customer service, central station monitoring and/or security experience or an approved combination of all three.
• Strong teamwork and communication skills. Must be flexible/adaptable to constantly changing environment.
• Ability to make verbal and written presentations relating to SOC operation.
• Intermediate to advanced level keyboard and computer skills.
• Ability to coordinate multiple assignments, actions and direct others to locations and tasks.
• Ability to use sound judgment in stressful situations and capable of staying alert during periods of inactivity.
• Ability to work without close supervision.
• Ability to keep privileged information confidential.
• Ability to obtain and hold a Government Clearance.

PHYSICAL DEMANDS/ ENVIRONMENTAL CONDITIONS:
• Works primarily in a climate controlled office environment that is often cooler than normal to keep computer equipment cool.
• Ability to perform finger and hand manipulation and performing repetitive motions in order to use office and various security equipment.
• Ability to exert up to 10 lbs. of force when moving items such as computer printout paper, notebook ledgers, office equipment, etc.

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